I am completely appalled by how I have been treated by AXA and their representatives. My policy was cancelled on the basis of an alleged pre existing health issue that I did not have at the time the policy was taken out. Instead of handling this professionally or with any basic decency, I was effectively accused of lying.
I have written communication from AXA suggesting that they could potentially involve the police! An outrageous and intimidating accusation to make against a paying customer who was simply seeking support under their policy.
The tone, attitude, and lack of empathy shown throughout this process were shocking. This experience has completely destroyed any trust I had in this company. If this is how AXA behaves when you actually need help, I have zero confidence that you would ever receive treatment or support when it truly matters.
I am absolutely disgusted and would strongly warn others to think very carefully before placing their health or wellbeing in AXA’s hands.
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