When you send them a message in their system, you do not receive a reply. When you chat, they say that department does not reply to messages and you just need to call this number. Really, how can one know this?
You ask another information on messaging, then receive reply, you are lucky that day! You disagree with the info and cross check with the chat service they give a different info.
No way, it is not acceptable having such errors if a company is operating in the health sector.
Funny enouhg AXA is only commenting to the positive reviews on this platform. In contrary they should comment for the negatives to rectify things.
Utter dissapointment.
Claim your business profile now and gain access to all features and respond to customer reviews.
