Please please please avoid booking tickets through AXS. Their chat live with an agent feature is one of the worst I’ve ever seen. The agents ask you all these questions making you leave the internet app to check your email ie: confirmation number and when you come back to the chat the agent is gone and you have to start all over again. It took me 3 attempts to realize it was on their end and not mine. They should make a warning that you cannot leave the app & need both your phone and a laptop if you want any help. Also, they’re giving everyone their tickets ONE day before the event??? How sketchy. I tried asking the agent further questions & he just ended the chat. Not even answering any - Kevin W. then Tasha C. The next agent Took 40 minutes just to answer ONE question I had. It was ridiculous. She took 5 minutes just to ask me another question & not even answer my first question. I tried to ask for a supervisor several times & she assured me they didn’t have one and there was no way to contact one. Yeah right.. she just didn’t want to get in trouble
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.