I bought a ticket for Billie Eilish concert on the AXS website one year in advance. Now, I just can't access my account and my my ticket. They say they can't unblock my IP in Portugal. But when I bought the ticket I was in Portugal and there was no problem. Now, I need to resale my ticket and I have tried a number of times to settle this with the support but they always suggest to use another device, but they don't give a solution. And none of my devices is working.
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.