I so wish I had read these reviews before buying and then reselling tickets on AXS... I have had a near identical experience to that of others who have left reviews here. I resold the Peter Kay tickets months and months ago. I added my UK bank account (the same one I used to buy the tickets by the way so no change at all there) as the account to repay. I have since been in a loop in terms of trying to get it paid out. Apparently - since May - I am supposed to be getting an email from PayPal/Hyperwallet because they have flagged a problem and I must respond with the information they request. However I don't have a PayPal/Hyperwallet account and I have not received an email from them either. I have had to check my spam every day since May!I also have a big problem with PayPal - apparently they are going to be asking me for personal information eg proof of address, copy of ID etc...I don't trust them and don't want to send them any personal information. I don't see why they need it - if I asked for a different account to be paid then I do accept further checks may be needed but this is the same account I used to buy the tickets in the first place. Does this not breach Data Protection laws?So, here we are... still waiting, over an hour waiting for live chat then no further forward after explaining it all to them...again....Will I ever get my money if PayPal don't send me the email?I think my next step is Small Claims Court...has anyone else found away through this? Has anyone else sued them in SCC for their money back? There does not seem to be a phone number to speak to an actual human so any ideas...anyone...
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.