I had an incredibly frustrating experience trying to buy concert tickets. On the day tickets went on sale, I logged in as soon as I could, but by the time I reached the checkout, the site said tickets were sold out. When I refreshed the page, I was kicked out and labeled as a bot. I contacted customer service, who fixed the issue, but by then there were no tickets available. Two days later, I logged in again, and there were tickets, but every time I tried to select one, it said they were unavailable. The only option was to buy a much more expensive ticket, which was clearly available. When I contacted customer service to request the cheaper ticket, they claimed all tickets were sold out – which is obviously not true, as the expensive £300 tickets were still available. The whole process felt unfair and misleading.
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.