Couldn't get the App to work regardless of what I tried. Sadly, the support team have the unenviable task of trying to support users with a product that isn't fit for purpose. Frustrating for me and frustrating for them! Eventually, after many email/chat attempts to remedy the problem, one helpful support person was able to tell me that if I went to the ticket office on arrival at the Arena with my booking reference and ID, they would be able to issue me with my tickets. However, I was not told in the email from the support team, that I would be expected to pay £2.00 per ticket to collect my tickets in this way. Considering, this problem was caused by the lack of a functioning AXS App, I felt this was an outrage. My sympathy is with the support team/ticket office staff who have the thankless task of trying their best to help the customer, without the proper backing of the AXS organisation. If you are considering buying tickets through AXS, think carefully. AXS really need to up their game. They were very quick to accept the booking and take the money, not so quick at sorting the App problem. Just for the record, I was told they were experiencing problems with the App on Android phones - this is 2025 and they need to do better!
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.