There is no customer service. I recently had my card go missing so I tried to update it on the site to keep from losing a ticket I bought on a payment plan but it didn't do anything, the ticket was removed. I've tried emailing, facebook messaging, calling (the number they list is a scam it's closed no matter when you contact them). Use ticketmaster or stub hub, they will steal your money.
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.