AVOID! I've been banned from buying tickets from other platforms by them! I can't see this company as anything but a scam.I bought tickets to see Ghost in Vegas in 2024. They arrived to the app. A week later they were missing from my app. I wrote to the app company and they sent me a screen shot saying the seller had cancelled my 2 tickets. No explanation was available. They suggested I reach out the seller. They were very casual, not a cut and paste email.I reached out to the seller, AXS, asking what was going on. They told me to reboot the app, cause the tickets were there. Cut and paste e-mail, with smileys. Well, I was on both my app and the computer and had the email from the app, which I told them. Denied I was telling them the truth, again. So I sent them the e-mail. I got a very impersonal "thank you" with more smiley faces. So not professional.I reached out days later and asked for an update. I was told they'd transfer my concern to investigation. I said I just wanted the tickets returned or a refund. Mistakes happen, right? Wait to hear from investigation I was told. Now all these emails were from different people with Indian names.A week later no response so I wrote again. Oh, they were sending it to a higher level investigation, wait, I was told. No response days later. I wrote again. Its going to an even higher level of investigation, I was told.I waited again, deliberately let the deadline for refunds pass. I said at this point I just wanted a refund and screen shot their refund policy from their website. Oh, it was being investigated I was told, but they could make this a priority. I'd never heard from them, I pointed out, and I was now on the third tier of an investigation, but their own refund policy had been passed. I was due a refund, particularly since this was the company that cancelled the show. It was now over a month since I discovered the tickets gone.While I also had bought insurance for the tickets as they were for my wedding day. Won't waste time on insurance again.The response was that AXS didn't sell the tickets so they couldn't do anything.Excuse me? So why have we been talking for a month? Why not tell me that a month ago and refer me to the correct company? I still don't know who the "real" seller is.So, I reached out to my bank, explained I wanted my $500+ back. They opened a fraud claim and I sent them the 44 pages of e-mails between me and AXS. Refunded that day. I ended up buying tickets direct from the venue for $300 less. Hint - buy direct if you can.2 months later 2 MORE tickets showed up in my app. I wrote to AXS saying these weren't my tickets, mine had been refunded, so these must belong to someone else. Never heard back! I didn't push contact, as I was worried I'd lose all my tickets again! (Note: I had a friend who went to a show with me and he had issues with AXS with his tickets supposedly having not been processed, even though he got an e-mail that said they were ... and we were in line for the show trying to fix this!)Now, I believe I waited enough and was given the runaround. When it came down to them breaking their own refund policy, suddenly I was talking to the wrong company and no refund on the horizon. Just cut and paste e-mails with smiley faces from India. If you're the middle man, than you're the right company. You may have a different person handling the money, but if I go to a restaurant and they mess up my order I don't call up Square who runs the credit card machine.Fast forward 8 months. I go to Vistaticket to buy tickets in a different city for a different show. I get an e-mail back "We can't accept orders from individuals who attempted to withhold payment for previous tickets orders from us or another company in our industry" So I have been blackballed from buying tickets from at least one company cause I wanted a refund for an item that was cancelled by AXS. I know this is the case as I've not bought tickets for anything else. Its due to this blackballing I felt obligated to call out AXS for their shoddy business and now slandering my reputation, seeking revenge cause I didn't let them keep my money when I have a right to a refund. Now one might argue I should have waited even long, forget any refund policy, but I feel if a company cancels your tickets and doesn't tell you, and then isn't forthcoming with a refund that's already a problem. I would not have know the tickets were cancelled until I showed up at the venue, had for some reason I decided to check the app. I'd checked it once and they were there, and then gone. No e-mail forthcoming. Right out the door that's a problem, regardless of what follows.I still have the 44 pages of e-mails for anyone who wishes to see what happened.
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.