I nearly choked when I read these words on the York Barbican website, proudly announcing the new partnership with AXS in March 2024: "AXS has rapidly gained momentum as a preferred ticketing platform, known for its user-friendly interface, cutting-edge technology and unparalleled customer service." Unparalleled in its sheer awfulness, yes. I've been trying to ring their customer service helpline every day for the last week, but each time I do, all I hear is a recorded message saying the phone lines are closed, despite the AXS website stating that they're open from Mon ~ Fri, 9am ~ 5:30pm. I hate the way they force you to download their wretched app, just to be able to access the ticket(s) you've bought. What about older people who can't use or just don't want a smartphone? What are they supposed to do?? The whole AXS user experience represents everything that's wrong about modern technology supposedly "improving" our lives, when in fact all it does it make a relatively simple thing like buying a ticket needlessly complicated, time-consuming and frustrating. Whoever it was at York Barbican who decided it would be a good idea to pair up with AXS to handle all their ticketing should hang their head in shame - just look at all the terrible reviews they get here on TrustPilot!! Even a reasonably intelligent child could tell you that was a monumentally bad decision that was going to end badly for customers.....This is one seriously pissed off punter!
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.