I have learned the hard way that if your event gets canceled, GET A REFUND!!! Do not resell your tickets. If you do, you have to wait until the rescheduled event takes place (which could be a year) before you can start the reimbursement. Once you start that process, you have to wait for them to verify your bank account. Then you have to log on to the actual Website NOT the APP or it will Not let you transfer the money. They make you verify your AXS act by text while on the website. Then you have to wait 7 to 10 business days to get your $$$. Customer service call wait time is 20min or more. I can say that a guy named Will from customer service was very helpful. He Waited on the phone with me to get it done. But it was frustrating to wait so long for money after selling tickets. Reimbursements from resale should be given immediately. Not after rescheduled show takes place.
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.
