I am writing to express my deep frustration and disappointment with the way your platform treats legitimate users. My account has once again been blocked as if I were some automated bot, without any explanation, warning, or reason. As a result, I was completely unable to log in yesterday when I needed to purchase NBA tickets. This is absolutely unacceptable for a service of your scale.Your repeated and arbitrary account restrictions show a complete lack of respect for your customers. This kind of behavior is not only unprofessional, it borders on negligence. I have done nothing that could justify such treatment, and yet I have been locked out without recourse or proper support.It is also impossible to overlook the disastrous way you handled ticket sales for last year’s League of Legends event, a perfect example of how poorly your systems and communication are managed. The lack of transparency and reliability is astonishing.I expect a clear explanation for why my account was flagged again and what concrete measures you intend to take to prevent this from happening in the future. The current experience is not only disappointing, it is insulting to paying users who simply expect fairness and functionality.
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.