I ordered the second I received a notification that the MyHavetorn Happy Tea was back in stock. I was excited as I managed to purchase 2 canisters plus another MyHavetorn item that I’ve been wanting to try. This would’ve been my first time as I’ve missed the tea restock the last couple years after first discovering it. Sadly, my package never came. Initially, when I first reached out to Ayla, it wasn’t made clear whether reimbursement would be made if the package did not eventually arrive, perhaps due to misunderstanding on my part. But when it was determined that the package was indeed damaged and lost, Ayla did get back in touch and offered to either refund in part and re-ship the other item or give a full refund. I really appreciated that as was very anxious due to a couple negative experiences from other retailers in similar cases. So though still upsetting that this happened as I’ll now have to wait another year for an opportunity to try again, I sincerely appreciate Ayla’s customer service.
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At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey.
Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason.
If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides.
Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco.
Please note that we are not related to a company based in Australia with a similar name.See more
