Had an issue with my car which Ayvens were absolutely useless in helping resolve. Ayvens could not get the car booked in anywhere in less than a month on 3 separate occasions, despite the fact I could phone up the garage and book it in myself, which I ended up doing. Raised a complaint with Ayvens who have ignored the complaint other than send me generic automated emails. I managed to have the issue resolved by my local garage under warranty with zero help from Ayvens. I even let them know it was fixed yet I still receive automated emails saying they are looking into it.Long story short - useless for booking car into local garages in a reasonable timescale. Complete lack of care for the customer.
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
