My experience with this company has been horrific. They are virtually uncontactable if you have a problem. You will be passed to different departments and subsequently cut off after 30 minutes on hold. They will do anything not to address any issues. I’ve had a car on lease for the last 2 years with no issues as you would expect from a new car. Driving on Monday the sunroof in my exploded out of the blue showering my wife with glass. Luckily she was close to the local VW dealers so went straight in, the dealer was not interested one bit so I had to contact Ayvens for support, this is where the nightmare became even worse. Zero contact with real people passed from pillar to post with zero help. The don’t reply to emails or call you back. I have a car sat at home now with a hole in the roof where the sunroof used to be. After a short search on the internet it was quick to discover there is an issue with with exploding sunroofs on various VW’s and has been for years. With a pending class action on going. If you want good customer service from a car leasing company avoid this company like the plague. They truly are the pits.
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
