Truly awful experience from Leaseplan and now carried forward to their new owners Ayvens. At the end of your leasing period they will arrange collection of the car and arrange a microscopic inspection of the car’s paintwork. My vehicle was 6 years and one month old with a book value of circa £10K taking into account the contracted mileage of 103K. Ayvens outsource the collection to British Car Auctions and their lady representative arrived 4 hours late complete with an unannounced male ‘heavy’. They proceeded to check the car under flashlight and flag up a ridiculous amount of perceived marks which I disputed when the authorised lady briefed in her findings. She admitted many ‘marks’ were not visible on her photographic evidence. No car of this age would pass the showroom type condition scrutiny the vehicle was put under but in any event carrying out such an inspection in darkness with no right to reply is a completely unfair process. The upshot is that after hearing nothing for three weeks an automated invoice is presented for £1040 two days before Xmas. This is not a one off as when I returned my previous vehicle - the exact same thing happened with them even trying to charge me for a ‘missing’ spare wheel that was in the vehicle but the inspector somehow missed. Sadly I ordered my last vehicle before this rip off practice manifested - 6 years later I’m experiencing the same extortion. The code of practice they work to will show many examples of what’s not normal wear and tear but these examples have a ridiculously lower bar in reality. Any reasonable person would accept being charged for excess wear and tear but the company are not fair with this regard and it’s obviously a way to boost profit at the expense of the consumer. AVOID AT ALL COSTS if you don’t want to be ripped off when returning your vehicle.
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
