After a lengthy and difficult experience with my Ford Kuga PHEV, I want to thank the team at LeasePlan/Ayvens for their ongoing support in helping to bring the matter to a close.The vehicle suffered from repeated issues, including multiple breakdowns, major safety recalls with no immediate fix, and an overall lack of communication and ownership from Ford themselves. Despite following all the manufacturer’s guidance, the problems persisted, often leaving me without a reliable vehicle for extended periods, all while trying to balance family life with two young children.Throughout this, LeasePlan remained engaged and responsive. In particular, I want to highlight the support I received from both Iqrah and Rebecca. They were understanding, always kept me informed, and shown commitment to helping find a resolution.With their help, the vehicle was finally returned, something I’m incredibly grateful for. LeasePlan's handling of the situation was professional, fair, and customer-first, even in the face of challenges caused by the manufacturer.Thank you again to the LeasePlan/Ayvens team, your support made a difficult situation manageable, and I couldn’t have asked for better service.
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
