I made the mistake of ordering a vehicle through my work EV scheme and this meant dealing with Ayvens.In terms of experience - it started bad, and it's progressively deteriorated.My car arrived today... Only that's what should have happened, had their 3rd rescheduled delivery date been true. Basically what I've learned is Ayvens get you to commit to a sweet salary sacrifice deal and then they just lie to you at every point thereafter.But at least they have the courtesy to tell you if your car isn't going to arriv... Oh actually,no they don't. They allow you to plan your life on the assumption that you'll be getting the vehicle you've ordered and then leave you hanging. When you speak to them, they tell you to speak to the dealership. I called the dealership today... They've never heard of the order I've placed for my car. That's reassuring.Tomorrow I have spinal surgery at a hospital 45 miles away. I live in a rural town with no Uber and no taxi firms. I'm now scrambling to find a taxi that will take me there or I'll face cancelling this. It will mean walking around for many more months in pain,bit it won't be half as painful the experience of dealing with Ayvens has been.Ayvens are great, especially for our 1 year old,who won't be going to nursery tomorrow because of their incompetence.The most embarrassing thing is that the car hasn't even been built - it was an existing stock vehicle that I accepted on the basis that it would arrive within 3 months. Just to put that into perspective, Ayvens are taking the best part of £45k off me and they can't even get a ready-built car from the port to my local dealership within 3 months! That's a cracking business model.If by any chance it does arrive tomorrow - I won't be able to charge it anyway... as their recommended installation hasn't even been confirmed yet.In summary, deal with Ayvens if you want stress, disappointment and financial losses in your life.
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
