I drive a leaseplan/ayvens van for work and a recent service booking has been a nightmare. Dropped off to the garage at 8am on Tuesday 13th May, did not hear anything until I called the garage and was told the van required 2 brake pads and 2 tyres; but the works could not be done until leaseplan/ayvens authorised the repairs. Authorisation was given at end of day for the brake pads, but the garage were not authorised to replace the tyres and a mobile fitter was booked instead. The garage was perfectly capable of replacing the tyres and the pads, but now I have to wait until the mobile fitter has replaced the tyres at the garage. Still not received the van, lost 2 days of work, 2 days off the road for 2 brake pads and 2 tyres!!
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
