Leased a car for 3 years, 2 months before returning the car I had nothing but problems with this company and it has forever put me off. I had a return date scheduled for my car to be picked up and a month prior to this the service light came up on the dashboard. I called them to arrange a service date to which they provided me a date 3 days after the car would be picked up. Called them back the same day and explained I wouldn’t have the car and wouldn’t be able to take the car to be serviced so could I have a new date. Received a text after the phone call with a new date, for the same date that I had just cancelled. Called them again and explained the situation again. 2 days later I was then given a date 6 days after the service date. Again very unhelpful. Had multiple phone calls with the company trying to get the date rebooked including up to the Friday before pickup on the Monday. Even asked over these few weeks to have a new pick up date which I was told they would not cancel but still wanted the service to be done before pickup, whilst still giving me service dates after the pickup date. On the Friday after being on the phone for over 45 minutes I was told to try to get the car serviced over the weekend and charge it to them, and then call Monday morning if I hadn’t been able to do it. Being absolutely exhausted from calling for weeks on end and having hours of conversation with them, I didn’t question what I was advised and just followed the advice. On Monday morning I had managed to arrange a service for the Monday and told Ayvens I wouldn’t be available that morning for pickup. They then cancelled the whole delivery process and stated I would be charged £200 for cancelling late. They have then ‘investigated’ this and decided to still charge me for the cancellation fee. They have claimed they have listened to all the phone calls I made however when I further asked them about this they said they ‘couldn’t find’ the earlier phone calls despite saying they had been recorded. I have provided evidence of these phone calls myself and then asked for the recordings of all the phone calls I made, which I was told I would receive the following week. This was 4 months ago and they have since ignored all further emails I made to their company. The customer service is disgusting and they are corrupt. Charging me for following the advice they gave is absolutely disgusting after I made every effort to make them aware of the service date.
Claim your business profile now and gain access to all features and respond to customer reviews.
Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
