WARNING: Paid £14k+ for car Leaseplan/Ayvens admits has "persistent issues" - still charging full priceLeased VW ID.4 through Ayvens March 2022. Three years and £14,000+ later, they've admitted "persistent issues with the vehicle" and upheld my complaint - yet I'm still paying £391.76/month.The pattern:- Sept 2023: Rejected my Consumer Rights claim- Feb 2024: Rejected again despite video evidence - Oct 2025: Finally admitted persistent issues, offered 10% goodwillThe faults: Display blackouts, ACC failures in rain, phantom braking, windows "going mental" (my son's words).We had no choice but keep driving - wife's essential work, kids' school. Now they cite our "continued use" against us, though case law confirms this is "undue economic pressure."They upheld my complaint and admitted persistent issues. Under Consumer Rights Act, that means repair, replace, or refund - not 10% off while I keep paying full price for admitted faults.Currently with Financial Ombudsman. Three and more years of documented safety, usability and consistency concerns, and their response to "persistent issues" is a discount?Leaseplan/Ayvens: How is 10% goodwill the legal remedy for persistent issues you've admitted?
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
