Diabolical experience. To summarise, this was an order for a Company car which was ordered via our company’s internal fleet team. The process began in February and I am currently sat on a bus (October 28th) hoping to get to a meeting before the end of the day.Whilst part of the delay has indeed been outside of Ayvens control (dealer changing car model), the parts which have been within their control have been handled appallingly.-Sending an automatic email to say “everything is ticking over” 3 weeks before expected delivery date and then having the order cancelled 10 days later because the model was discontinued was unfortunate. Did nobody check this or build slots?- bungling the replacement order three times in the following 2/3 weeks was certainly within their control (process issues like using incorrect order numbers and entities). I ended up having to call daily and each time I felt I was explaining the background from scratch. Why was I the person having to be proactive here? Is there nobody taking accountability?- Raising a process-related complaint was met by the promise of a response within 28 days. 28 days later the complaint was closed automatically with no contact, claiming that this was out of their control. Given the complaint was regarding their process, I found this particularly egregious. - reopening the complaint was met by another promise to come back in 28 days. After 28 days I received an email saying my complaint was being looked into. That was 2 weeks ago.In summary, if you enjoy trains and buses, then by all means work with Ayvens.
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
