Recently had a driving ticket, because forgot to pay for airport parking. It’s just £25 and nothing special about it, but Ayvens sends a bitchy tone of email and demands £15 for processing this letter. Maybe I am not objective and ask AI to analyse the letter from Ayvens. To quote chatGPT: “The letter sounds procedural, transactional and defensive, rather than supportive. It reads more like an internal operation notice than a message to a paying customer”. I NEED TO PAY £15 FOR THEM TO INSULTING ME. I won’t consider use their services anymore. Ayvens needs to sack the your public relationship director and customer service director, and get some good one for charging so much!!!
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
