After my vehicle demonstrated the same fault on three separate occasions (over the first two years of the lease) I was passed through to Neil Rana in Aftersales. Whilst I was frustrated and unhappy that my vehicle had been off-road for over 6-months (total), Neil explained every step and the reasoning behind his actions - even arranging a Zoom meeting with me and another member of his team to assure me they were working hard behind-the-scenes. He understood my frustrations as I continued to pay for my vehicle I hadn't driven since May 2025, and once this had been resolved, and I got my vehicle back (in November 2025), Neil did all he could to ensure I was reimbursed, even ensuring a free service. I do still question some of the policies that LeasePlan/Ayvens have in place, and other staff members' customer service, however, I cannot thank Neil enough for his effort, professionalism and personability throughout my case.
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
