Disappointing customer service experience – Ayvens UKI rarely post publicly about poor service, but after weeks of unresolved issues, I feel it’s important to highlight my experience with Ayvens UK.Despite formally rejecting a vehicle, sending written correspondence, and making multiple follow-up calls, I have received no meaningful response, no ownership, and no resolution. The vehicle remains with the manufacturer’s garage, where engineers have been unable to identify a root cause — yet communication from Ayvens has been almost non-existent.For a company operating in a highly regulated industry, this level of customer service is deeply concerning: • Repeated failures to respond to written correspondence • No clear accountability or escalation pathway • Prolonged delays with no proactive updates • Customers left to chase rather than being supportedThis is not a one-off inconvenience — it’s a breakdown in basic service standards and customer care. Leasing customers deserve transparency, timely communication, and decisive action when things go wrong.I hope Ayvens takes this feedback seriously and reviews how customer issues are managed end-to-end. Reputations are built not when everything goes right, but by how organisations respond when things go wrong.If anyone from Ayvens UK leadership or customer relations is willing to engage constructively, I would welcome a conversation.#CustomerExperience #CustomerService #Accountability #UKLeasing #Ayvens
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
