Ayvens uses halfords for MOT but the two don't communicate !car booked in with ayvens on the phone via their call centre for 08.30 slot, advised to wait as it will be ready in an hour.turn up at halfords to be told its booked in for 11.00 and "ayvens always do this" when asked why the 8.30 slot.Called Ayvens to complain -they disconnect the call 5 mins into conversation.called again to then be 'talked at' rather than listening to my complaint. Put through to complaints - 5 mins into conversation, he also disconnects the call !appalling customer services and staff attitudes, no people skills, poor processes of communication, not interested.
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Ayvens was formed from the merger of ALD Automotive SA with LeasePlan Corp NV, and is part of the Société Générale Group. In the UK, Ayvens is the brand now used by LeasePlan UK. Collectively, our size and reputation mean we can offer a wide range of vehicles for personal and business needs, with an extensive network of garages and dealers, plus the support of our dedicated teams.
We manage the entire life cycle of our vehicles, handling everything from purchasing and maintenance to selling former lease vehicles. With over 50 years of experience, we’re a trusted partner for our corporate and SME clients, as well as individual consumers.See more
