Contrary to the claim on their home page, you are anything but a "friend." Normal people and business's actually communicate with their "friends."I strongly urge any prospective customers to read the reviews and take them to heart when considering dealing with this company. I was fooled by the flowery vernacular and lengthy disclaimer posted on the “contact us” page. This disclaimer speaks of their process and that they will only ship on certain days so to avoid the packages sitting over a weekend. You are refer you to view the shipping schedule prior to attempting any inquiry. Spoiler alert- the schedule is Tuesdays and Wednesdays only. Then the only option provided is to contact the company is via email. However; when you send an email, you are notified that they try to answer the emails within 48 hours but have taken up to 5 days. Looking at past reviews, it appears 5 days is more on the faster side of responses. I conducted a review search and found a link that provided a phone number; however, that leads to an international call center where you have 2 options. 1 buy more unrelated stuff or 2, not talk to an actual person in the company who will hang up on you. I foolishly placed a $150.00 order with AZ Gardens on Jan 24, 25. They were quick to process my funds, then provided an auto response email verifying they received my request and took my money. Two weeks later, and no follow up communications nor receiving my purchased items. I inquire into the status of my order via my profile. Under my profile, I find an undated invoice reading as having a status of “completed.” It was then that I started researching the reviews and looking for a phone number to contact them. I discovered the only option being the email which I sent, then the disclaimer about the timeframe for response. They did not respond within the first 24 hours. Upon further searching I found the number provided on a different website leading to the call center. This was wreaking of being a scam. I eventually sent a demanding email canceling my order and requesting a refund on threat that if I do not receive a response within the 48 hours I would be taking legal actions. Low and behold, they finally responded within an hour of sending the email. - proof they read them… they just choose to ignore you. The response was “order canceled, order refunded.” There is no semblance of a interested legit business person in operation here. No explanations, no attempts to mitigate, not even a hint towards an apology. The flowery persona is a complete ruse. Your money is their only interest. If I could give less than a star rating, it would be given as very well deserved. Be warned.
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Arizona Aquatic Gardens specializes in premium aquarium fish for sale, Tropical Fish For Sale, Cichlids for Sale, freshwater plant for sale, Algae Eating Fish for sale, Algae Eating Shrimp for sale, Freshwater Snails for sale, Sturgeon for Sale, Pond F...
