azgardens.com

have been an aquarium hobbyist for 25…

have been an aquarium hobbyist for 25 years, and periodically order from sites like this when I can't find what I want locally. I ordered from this site and right from the outset there follow up with email confirmation of order and shipping was very poor compared with their competitors. I finally told them I want to cancel the order when I found out it hadn't been shipped. Their response was I would have to pay a 30% fee, so I told them to ship it. I got an email with shipping information and tracking said it was delivered today. I never received it. They unbelievably used USPS to ship live fish. Their competition uses FedEx or UPS reliability and ability to track. I contacted them (noone answers their phone) by email and text, and telling them I want a refund, and got back a nasty text from someone named Peter Yunger telling me that it's not their problem, and that I have to deal with the Postmaster myself. TOTALLY UNACCEPTABLE! Fortunately I bank with Chase, and I called them and had them block the charge, which they did. KEEP AWAY FROM THIS COMPANY!!!FOLLOWING IS THE TEXT I RECEIVED FROM PETER YUNGER:I am not the correct number for thesue concerns. You're gonna need to call the staton umanager, They are the ones that deliver your packages not us. We've used the Postal Service for 34 years but that's irrelevant. It was all explained on our website. You're obviously not the kind of person I want as a customer I assure you that.. We have nothing to do with your delivery. We did our part. You will not get a refund. You need to work a little harder than just calling my cell phone and griping over things that I have no control over. I am deleting and blocking you. If you have any concerns you can contact the office directly at I only deal with nice people. Good day.Just received this email from them today. Is this a business you want to do business with? You must track and pick up your own package from the post office.  That is your responsibility. Im sorry, but you have been so unreasonable and difficult to deal with.  We cannot have customers like you.  We are marking your account to never sell to you again. You are indeed accountable for your own package and responsible for tracking your own shipment.  You entered into a legal contract when you submitted your order, please take a moment to re-read our terms before you continue your false defamation campaign. All correspondence is being saved and compiled for future legal action. Good luck.

Date of experience: Jul 30, 2022