b12.io

Discount offers and promotions underwater issues.

I want to warn everyone about my experience with B12.io and their partner IONOS.com.There is an active offer for new customers on their website — any subscription for $1 for three months. I trusted this offer and decided to subscribe plan costing $78, which will be billed automatically after three months. One of the options of this offer is a free domain for 1 year and from this moment my adventures started. When i tried to use this benefit I was redirected to their partner IONOS, where it turned out that not all domains are actually free. The domains I needed (dialab.center and dialab.clinic) have the price 12 and 53 dollars! At the same time, the system offered me other domains "for $0," but they didn't suit me — they had hyphens or were in other zones. B12 support replied that “since they use a partner, not all domains are available for free,” and referred me to their “knowledge base" where this information is located but never mentioned in the promotion terms.Later I decided to go with one of the so-called free domains, another issue came up. Even though the cost was $0, the system attempted to authorize an amount equal to the renewal price of the domain for the next year (in my case, $25). If you don’t have this amount on your card, the process fails. Once again support pointed me to the knowledge base.I consider this as a scam because of the two huge customer misunderstanding attempts:- They collect your card details and immediately charge non-refundable money;- Then they push you to use their partner’s services under unfavorable conditions;All the important details of their offers and promotions are hidden deep in the knowledge base instead of being stated in the promotion.I have kept all the screenshots and support chat history, which confirm every detail of my experience. I can provide them if necessary.

Date of experience: Aug 30, 2025