We had an extremely disappointing experience with B12.io. Their outdated Privacy Policy (2018) and Terms of Service (2021) are not in compliance with New York State laws, including proper cancellation and billing practices. Despite multiple requests, B12 could not provide a signed contract or proof of agreement to their terms. When we filed a legitimate dispute with our bank, B12 immediately canceled our account but still charged for the entire month of December, even though the service was terminated on December 11th.Take your business elsewhere! There are companies charging only $20/month, offering unlimited edits, and giving clients full control of their websites. In stark contrast, B12 took over six months to complete what should have been a simple project, especially marketing their AI platform, demanded additional funds for edits, and still failed to deliver satisfactory results. For comparison, we launched our new website with another provider in just two days.We also echo the sentiments of other reviews, such as Michael and Madeline’s experience shared by Lissa Tucker. It seems B12 has a pattern of taking payments from multiple clients while failing to deliver on promises. Their refusal to issue refunds and lack of accountability only add to the frustration.If you value your time, money, and peace of mind, avoid B12.io. There are far better, more affordable options that prioritize customer satisfaction and professionalism.HERE IS AN UPDATE AND IN RESPONSE WITH B12 COMMENT BELOW: Our company was forced to launch our website in August as they mentioned no more edits or they will need to charge for edits plus monthly subscription of $199 was already charged for us since we started with them in June even though our website was not launched. In between June-August and horrible communication, the expert took several vacations and did not informed us as a result of continuous delay. On another note, our company emailed them to cancel services on Dec 1st but B12 still charged us and respond that it was for services until end of December 29th which is in contradiction with b12 response below. The payment was not for previous monthly (November) subscription. If you need to cancel, clients need to book an appointment with b12 because there is absolutely no way you can remove your card info on their website. The exact terminology used when we requested images on our website "images provided was a mere courtesy" and the expert used Dalle which is an AI generated image web application that is on ChatGPT. Another issue we had was the so-call expert was new using this image generated application and was going to launched these images with misspelled words which we have not experienced before with any of our vendors.
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