We had our bathroom remodeled by a local service. Initially, we received a lot of assistance and suggestions, and the project start date was communicated well. However, the skip delivered was in poor condition, leaving rust marks on our driveway that we can't remove. A team arrived to start the job, and while they were hardworking and respectful, communication was hindered by language barriers. The project took 5 days, and on the final day, we spotted several issues. The worker couldn't assist due to language difficulties, and attempts to reach the initial contact went unanswered. I called the office multiple times, and it took weeks for someone to address the mistakes. The shower door was incorrectly fitted, leading to protruding tiles, and a ceiling indent was left for my husband to fix. We had a hole in the ceiling for two weeks due to a delay in fitting the extractor fan. When they finally sent someone, it was unproductive as no issues were resolved. Given the high cost of the project, I expected much better customer service and aftercare. The after-sales experience was quite disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
Free consultation from our experienced team. 5 days to your new bathroom. One-stop shop for all bathroom remodels. Customer satisfaction is our #1 priority.
