I first heard about Babebox through social media, and like many other subscription boxes you pay a set monthly fee and get decent products monthly in return. All Babebox's products claim to be cruelty free which definitely appealed to me. The offer I'd seen advertised through social media was that you get your first box free, just pay postage and cancel any time it says. I've never used a subscription service before for makeup and thought this would be a great opportunity with money being tight at the moment to trial the box and see if it's worth the money. It advertises decent brands on it's instagram handle, so I assumed the products would be high quality and you're meant to receive 4-6 full sized products. This is also an American company and charges you about $30 monthly . Upon ordering my first box I never received any notification of it's shipment and had to email to chase it up over 1 week later and it hadn't even been processed by their warehouse, their lax 'Hey Babe' attitude over email comes across unprofessional and lazy. They are renowned for not getting back to you and ignore half of what you've said in your email, when querying where my box was nearly 4 weeks late, and asking if I can just have the parcel returned, they sent me a copy and paste that the box was out for delivery without any basic, proper email etiquette. It was only recently did I notice that I'm unable to just 'cancel anytime', you're only eligible to cancel if you pay full price for your second box and only via email - something again, that isn't disclosed upon purchasing. The offer is a complete false advertisement, just type their name in to youtube and you can see for yourself other's experiences on this company. Once actually receiving my box, the products are no way worth the $102 it claims to be worth. I got a pack of 5 lip masks that are Babebox's own brand, a 30ml bottle of hyaluronic acid facial oil (that is PINK GRAPEFRUIT and not Dragonfruit as advertised on my slip inside the box), a clear lip gloss, an eyeliner and a beauty blender. There's no way all of that is worth $102 after a quick google search of how much the products actually retail for. I would advise anyone to steer clear of the brand, there are better and cheaper subscription services that offer higher quality products that have a decent customer service too. PLEASE do your research before just jumping in, this is first hand experience that if something is too good to be true, it probably is. I'm now having to order a new card to stop this company from taking further funds from me as I wasn't ready to commit to a subscription at a very difficult time financially for everyone.
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