This company sends the same message over and over and does not help. Someone purchased a doll for my daughter via Amazon. The voice, air and heartbeat box was not working effectively. Additionally the zipper is very fragile and it seems like it will break off. I even removed a lot of stuffing to accommodate the box. The doll was very over stuffed. That wasn’t even the problem. They immediately pointed me to Amazon even though they manufactured the doll. I explained it was a gift, so I couldn’t go back to review “my order” because it wasn’t mine. They provided common sense directions several times then mentioned the box may be faulty and to contact Amazon. How do you rip a doll from a three year old who is obsessed with it? So at this point we have kept the doll as they didn’t offer to send a new box or another doll as THEY manufactured it. Do NOT purchase that doll that breathes or any that you need to remove the box as they are very overstuffed. Poor customer service who wants to pass the buck and not be accountable for a poorly made doll! Read their final repetitive correspondence: Please rest assured that no matter whether you want a new box, an exchange, or a refund, just let the person who placed the order contact our Amazon store, there will be appropriate staff to follow up and solve the problem for you, Babeside will not ignore any of your needs. If you can't find the after-sale path, please refer to the following steps:First, log in to your Amazon account, and then go to the "My Orders" page. On this page, you can find a list of items you have previously purchased. To find the order you need to contact the seller and click the "Contact Seller" button on the right side of the order. You will be redirected to the seller's contact page where you can fill in your question and send it to the seller.If you have any questions, please don't hesitate to contact us.Best regards,Babeside This is all circle talk and nonsense….as you can see this company does not care about the consumer experience. I did not purchase the doll. BABESIDE manufactured it! Be accountable! The person who purchased the doll took the time to order it initially. Why should they be involved in rectifying something that is the manufacturer’s fault? UPDATED:Even their reply directs me to Amazon…..and ignored that I do not have any information Amazon would need to assist. They also disregard that the doll will need to be taken away from my daughter. This also supports the REPETITIVE form reply message. Do yourself a favor and DO NOT PURCHASE their products!
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