Edit: 1. They were faulty, the lens popped in and out, when only pressed on lightly. Iāve got a video of it. If you are saying theyāre not faulty, Iām wary of your standards and other customers should be too. 2. How did they fall outside the standard guarantee? They were faulty and I contacted you immediately? Your response is the standard lack of accountability and poor customer service response that most companies now offer. Very disappointing! Original review: Babiators sent me a faulty pair of sunglasses. The lenses popped in and out of the frame slightly. I sent them a video of this, they asked for them to be returned and theyād send me a new pair out once Iād confirmed return. Slightly frustrating, but fair enough. They sent out the replacement pair, same fault. They wanted me to send them back for a full refund. 1. Why not check the pair for the same fault before sending? (The answer, because I queried, is that they get lots of orders and itās impossible. Bit of a cop out and not good enough. 2. They point blank refused to refund me until they received them back. This is not good enough. I had to make 2 trips to the post office to return 2 pairs of faulty glasses so I could finally get my money back. I was offered a Ā£15 voucher, which Iāve now used to buy a pair I've previously purchased that I know has no faults. This company is fine when it all goes well, but if it doesnāt, their customer service is a nightmare! The āguaranteeā really is a waste of time, as you have to faff about posting them back etc.
Claim your business profile now and gain access to all features and respond to customer reviews.
Sunglasses for cool kids š
Safe. Durable. Awesome. Guaranteed.
