I had a very confusing delivery experience, but it was eventually resolved.I placed my order at the beginning of February and did not receive any clear delivery updates. The tracking information provided did not work properly, and I was initially told by Babipur that the parcel was at a pickup point and given an address where it should be. However, when I went there, they could not find any parcel under my name or the tracking details.I contacted GLS directly and was told they could not locate the parcel with the tracking number I had. On top of that, I received several SMS messages that appeared to be from GLS, but there are currently fake GLS scam messages circulating, which made the situation even more confusing.After doing my own research, I was finally able to find the correct tracking number on the GLS website and contact them again. They then informed me that the parcel had been held because they did not have my phone number or email to notify me, and no note had been left in my mailbox.The good news is that the parcel is now scheduled for delivery.Customer service did respond to my emails, which I appreciate. However, I was sent to the wrong pickup address with incorrect tracking information, and I ultimately had to do all the work and investigate the situation myself to locate the parcel. This made the whole process unnecessarily stressful. The lack of accurate tracking information and missing contact details with the courier significantly complicated what should have been a simple delivery.I would recommend ensuring that the recipient’s phone number and email are always included with international shipments to avoid similar issues in the future.UPDATE:Answer to Peter down here.Hi PeterDon’t worry, I handled it myself and managed to find the correct tracking number. The one you weren’t able to provide.I will now hope to receive the correct address information directly from GLS this time.No worries.I deleted the latest review and updated this.
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