I rarely write reviews, but my experience with this company has been extremely disappointing, and I feel other prospective tenants deserve to know what they might be getting into.Yes, the buildings look nice and the rent might seem reasonable, but if you ever need help or support, expect to be ignored.Communication is practically impossible. Their phone number doesn’t work, and when you try to reach them by email, you either get no proper response or no response at all. They’ve even removed their contact number from their email footer, which says a lot about their attitude toward tenants.When I moved out, they said they would deduct £20 from my deposit (which I agreed to) and told me I’d receive the remaining balance within 10 working days. It’s now well past that deadline—over a week longer—and I still haven’t received my money. I sent follow-up messages explaining that I urgently needed it to pay my bills and nearly missed my payment deadline. No one replied. Thankfully, a friend helped me out before it was too late.What really pushed me to write this review was my final day of tenancy. When I returned my keys, I tried to raise a complaint about a previous issue that also showed how poorly they treat tenants. The staff member said she’d speak to her manager, and I saw her go to talk to a man I recognized as the owner, Alex Babouris. I was right there, face to face with him, waiting in the rain, completely drenched—and he ignored me completely. No acknowledgement, no greeting, nothing. As a paying tenant who fulfilled all obligations, that was unacceptable and frankly disrespectful.So yes, the flats might look nice, but if you ever have a problem, you’re on your own. If you’re lucky, maybe everything will go smoothly—but luck isn’t for everyone. I wouldn’t wish this kind of stress or experience on anyone.
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