To the landlords, don't ever rent your house to this letting agent. I have a very very bad experience when I let my property to them. They were nice at the beginning and then they will avoid you if try to contact the owner. I struggled to get my property back until I complained to PRS then they helped me to get my property back. The letting agent left my house in a very bad condition, the contract was not clear and he didn't even followed. He will not communicate to you, he will avoid you and all the staff in the office always give alibis. The letting agent doesn't pay the rent on time and there are months they don’t pay. You will get sick because of stress. I complained four times to PRS and PRS decisions were in favour of me and the letting agent needs to pay the penalties.To the tenants, don't ever ever rent to this company, it's nightmare and not worth your money. The rent is expensive, he will let the tenants clean the house instead of sending the cleaner, which is not in your contract. If you request to change or repair, he may not change or just ignore and it's difficult to communicate with him. They have a very bad reviews. You can find a better, trustworthy and professional agent. This letting agent is a nightmare and a dishonest person.To the landlord and tenants if you have some problems and issues with this letting company, I encourage you to complain to PRS. This letting company should not be allowed to run this kind of business they don’t have the credibility.
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