Avoid. Booked in for a 4d scan at the Huddersfield branch Sunday 25th May. On the day the sonographer didn’t turn up the shop was shut. Had no correspondence to say this was the case. Tried ring the number on the shop front no answer and tried Head office. Making calls for 30 mins straight between the two numbers and no answer. Head office eventually got back and said they tried to contact me but my number was put down incorrectly which was a lie, because I went into the branch to book the appointment due having twins and wanted to make sure I book the correct suitable package and my telephone number and email was confirmed. I got call back from head office offering a scan at Wakefield or to book in another day at Huddersfield. Due to having family members with I took the Wakefield offer. Big Mistake! Terms and conditions with twins scan is 30 mins the scan I got given 15mins. One of the twins wouldn’t cooperate got told I to go for a walk but couldn’t get scanned again until 3 hours later due the list of others waiting to be scanned. Got offered to get booked into Huddersfield for rescan and said I will take that. Instead of booking me in for that got told to jog on the spot to try again. Apparently that non coperative twin has now moved, which I’m unsure of how she knew it was that twin because the twins I’m carrying are sharing the same sac and the same placenta. They just didn’t want to book me back in Huddersfield. The experience was absolutely awful and the images are horrendous. They are not clear and some of them are just random just for the sake of taking some. I’ve got better scan pictures from the hospital in 2d. I emailed the company the same day with my complaint about this service and 2 days got a email back saying it had been passed to a manager and I will be contacted in 7 working days. This has not been the case. I’ve chased up with follow up emails and telephone phone calls leaving voice messages to head office and no responses from either. Absolutely shocking customer service!
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Baby ultrasound clinic is an independent private company that was established over 10 years ago. This is medical led business with you and your baby as number one priority. Baby Ultrasound clinic currently operates rom Bolton, Huddersfield, Chester, Blackpool, Wakefield, Sheffield, Preston, Stockport and Bangor in North Wales.
