Myself and my partner went for an emergency scan today and it has turned out to be one of the worst days of our lives, made worse by our experience here. (Bolton clinic)The staff were friendly and helpful, but after we found no heartbeat and the baby hadn’t grown, we were referred to the hospital. The staff were supportive and professional and handled the situation well until this point. When we were there they offered to send us their report for the hospital, we then received a phone call when on our way to the hospital explaining they had sent us pictures of someone else’s healthy baby with their details. You can imagine how my partner felt getting this call and pictures, I just can’t understand how you can make such a huge mistake at such a critical time. This is a serious breach of data protection, I doubt they’re going to let the person whose pictures they’ve sent know about this situation.I know it’s a simple mistake to make attaching the wrong documents to an email but this then made my partner doubt the whole experience was right and gave her false hope until we got to the hospital. I truly hope this never happens to anyone else.
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Baby ultrasound clinic is an independent private company that was established over 10 years ago. This is medical led business with you and your baby as number one priority. Baby Ultrasound clinic currently operates rom Bolton, Huddersfield, Chester, Blackpool, Wakefield, Sheffield, Preston, Stockport and Bangor in North Wales.
