On 25 June 2024, I ordered expensive crutches ($359) and they delivered a neck pillow (close, isn't it?) on 3 July 2024. I raised the matter with them, by the way they do not have a phone number (echo labs is the mothership with the business name, kinetic care and backcareonline is another gimmick of theirs). They blamed another company for delivering the wrong item, they would not bear the fault! I rang the warehouse DJ Med as labelled on the parcel and the male person was rather rude and hung up on me. The new shipment tracker stated the delivery would occur while Im in hospital and post op. I asked for compensation due to time lost, stress, crutches hire while in hospital and poor service. They offered me the option to cancel the order, which I took. I will never buy anything from these people, they don't care about people, only their pockets. Karma!
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