Today, 8th July, I sent another email regarding my problem with Back Care Online, namely non-receipt of my purchase, and requested refund. Back Care Online do not have a phone number listed on their website however, they also share the same address with a company called Kineticare mobility. Kineticare do have a phone number listed on their website. In addition to sending the email, I rang the number listed for Kineticare. Dustin ( I’m not sure of the spelling) answered. He was able to find my purchase details and after an explanation from me, was extremely apologetic about the delay. He politely explained again about the issues they were having with the supplier, however acknowledged the website should not have shown the item for sale, or stated they were not currently available. He then immediately refunded my money and told me should I have an further issues, to email him directly. I’m immensely grateful to have found some real understanding and help. Thank you Dustin.So if you’re experiencing a problem with an order from Back Care Online, try emailing their support email with the heading, Attention Dustin or Bonny. OR call Kineticare on 07 56606564.
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