Ordered a knee scooter 18/01/2024, with expectation it would be dispatched by 12 noon the following day as claimed on the website. Received an invoice but no tracking information. Gave it a few days and followed up with an email, then another three emails and still no response to date. I was unable to locate a telephone number to call direct. I only need the scooter for a few weeks. Checked in on the website today and see the scooter is now listed as “out of stock” with estimated delivery 20/01/2024. It is now 1 February this morning. So I left a review explaining my position and still no reply.Update:Finally got a response on 7 February with an apology for delays and an explanation of product being out of stock and unplanned staffing issues. Regular updates received with Knee Scooter despatched 9 February with estimated delivery date problematic for me. My email was responded to immediately and arrangements made to expedite delivery. Very pleased to receive product 16 February which was extremely quick to my area. Whereas I was initially very frustrated at lack of communication and needed the scooter much sooner; I am very pleased with my knee scooter, it is really sturdy and good quality. Further communications with June has been positive and I accept her account of the issues behind the delay and lack of communication as genuine. I believe planned improvements in customer service and business delivery will avoid the issues I experienced.I would use Back Care online again as product and price is very good.Suggest an available telephone contact number would be very useful.
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