We ordered a pair of rock climbing shoes as a Christmas gift for our son. They arrived on 12/17 and were evidently used. When I called to arrange a return and request a new pair to be shipped in time for Christmas, I was informed that they couldn't send the replacement until the used pair was returned. They mentioned it could take 2-5 days for the return to be processed. When I expressed concern about the new pair not arriving in time for Christmas, they seemed indifferent. Additionally, they offered a $30 store credit for the inconvenience.
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