I bought a Patagonia coat for my husband for Christmas in November. He opened the coat Christmas and has worn it twice. It is falling apart and the filler is coming out like crazy. I contacted backcountry for an exchange with a non-defective product. The company emailed me back and approved the exchange and or refund in two emails. Then I received an email saying that it was AI who responded and that they would not be issuing a refund or exchange and that I needed to take it up with Patagonia. Beware of their customer service. Do yourself and favor and buy direct not through this terrible website. You could spend hundreds of dollars and they will not stand behind their product.
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Find the foremost selection of The North Face, Mountain Hardwear, Arc'teryx, and Patagonia skiing, camping, hiking, and backpacking gear on Backcountry.com. As the premier online outdoor gear retailer, we offer a 100% satisfaction guarantee and free shipping.
