My 2-star review is no reflection on the artists or the Kiwi hotel. The music was beautiful, the artists were talented, and the staff at the Kiwi were fantastic. My disappointment is with your marketing of the event. It was promoted as an "afternoon of surprise songwriter rounds" plus a "songwriters round at sunset" followed by a "grand finale electric full-band performance bringing together all the artists." It sounded like an incredible concept. But what it turned out to be was a duo in the early afternoon, a duo in the late afternoon, and a duo at 8 pm. So why not simply market it as such and avoid disappointment for your guests? Communication was plentiful prior to the event, yet at the event, there was no listing of your talent lineup, and no communication about an apparent cancellation from the band that was supposed to perform at 8 pm. We would have really appreciated if you took the mic and explained the situation. Instead we were left wondering what was going on. I'm a business owner too. I never misrepresent what I offer, and if something goes wrong that's beyond my control, I communicate with my customers and offer some sort of compensation. A basic rule for any business is to deliver on your promises. Unfortunately, despite enjoying listening to the artists, my husband and I left the event feeling dooped. Kudos to the talented artists who performed and to the Kiwi Motel for creating a sweet and inviting atmosphere.
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Backyard Music Co. is a unique platform that partners with homeowners and distinctive venues—like farms, wineries, breweries, and private estates—to host intimate, acoustic concerts across North America. We bring the authentic Nashville-style listening room experience to communities, featuring talented artists directly from Nashville and beyond. Our mission is to support original music by giving artists a stage to share their songs and stories in an up-close, personal setting. Hosts can apply to partner with us, and their friends, guests, and local audiences purchase passes to cover event costs, making every show a truly community-driven experience.See more
