Bags of Love is run by people that (in my view) couldn’t care less about you as a consumer.My son wanted to purchase a set of 4 face masks to hand out to his group of friends. He’s really a sweet kid. Gives out presents and gifts quite often. He saved up nearly $40 and asked me to help place an order.The masks showed up and they were much smaller than expected, and the material was awful... like a diaper, would be the best way I would describe it.The custom image placed on the mask looked comically smaller than it did on their template as well.So after seeing the almost laughable masks, my son tries on one of these “Medium” sized masks that Bags of Love had suggested, and it absolutely looked ridiculous... it’s so small it won’t even fit over his chin without it being completed stretched and uncomfortable.So, we emailed Bags of Love right away to fix the issue.We asked for the Medium sized masks to be exchanged for Large. Bags of Love then demanded photo evidence which we immediately provided.What proceeded from there has been nothing but a disgusting and annoying game.They have refused to assist us with the an exchange. So, we asked for a refund. They refused that as well.After Bags of Love had outright refused to “refund” or “exchange” the masks they offered a small discount, only if we were to re-order the masks.I told them this was inappropriate and unacceptable. And, because of their refusal to assist us in a refund or exchange that I would contact my credit card company about submitting a chargeback request.I have now done that.Bags of Love reached out once they received the Chargeback and went right back to their suggested method of giving a discount off any additional orders, to resolve the issue.No. Hell no. I will not do business with your company again. Weeks of phone calls, emails and back and forth to which Bags of Love have been rude and unhelpful the entire time.I don’t want anyone else going through what we have. If you’re reading this, just try someone else. You don’t want to take the chance with this company, they likely will screw it up and they’ll refuse to take any responsibility. We all know there are companies taking advantage of this tragedy. (The Pandemic) I would place this company in that category. They’re making money off the tragedy by selling masks of questionable quality, with inferior customization, and refuse to replace or refund any mistakes.
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