The only way to improve is to stop providing this service due to frequent delays, cancellations, and a lack of refund policy. I applied for a refund but was directed back and forth between departments without resolution. I would not recommend this service, but as a student, there's little choice. It would be helpful if passengers were informed in advance about delays, but I don't expect that since they often don't know if the train will arrive once the scheduled time passes. My harsh review stems from spending three hours on a train meant for a one-hour journey.
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Deutschlands beliebtestes Reise- und Mobilitätsportal: Auskunft, Bahnfahrkarten, Online-Tickets, Ländertickets, günstige Angebote rund um Urlaub und Reisen. Komfortabel planen und sicher buchen.