baiia.com.au

4.3
4.3 Based on 495 reviews

...

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Serena
Absolutely appalling

Absolutely appalling! Followed their measuring guidelines and ordered bathers accordingly. When they arrived they were far too small but the advise was ‘have faith, they stretch’… I kept them on (over my undies) for a bit but there was zero give in the fabric. So I decided to return the items (they did suggest I send photos of myself wearing them so they could advise me better on size - I am NOT sending photos of myself in I’ll fitting bathers to anyone!!). only to discover they don’t refund only credit. After paying $40 postage and expecting a store credit they emailed me to say they won’t be crediting because the items have been worn and damaged and if I want them back I have to pay an additional $15 postage!!! Absolutely shocking service. Complete rip off. I will be reporting them to the ACCC - this company is a con. Do NOT buy from them….

1
Date of experience: Jan 23, 2023

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