Customer service did not accept nor care that the swimsuits I ordered were too small. I blatantly informed them that the fabric was restricting and it had a negative impact on my breathing. I do not think they understood the message and my concern. In addition, I found fabric too thick and it rolls. Feels similar to wearing smooth scuba gear, which, in my opinion is not comfortable or breathable. Lacks support for larger busted women and flattens breasts. Fabrics and patterns are not all it is cracked up to be and the items photograph much better than they appear in person. More importantly, they pushed videos and written communications about how their swimsuits feel and are cut. I don’t know about everyone else, but when I buy any garment, it needs to fit. I don’t buy anything and wait for it to expand in order for it to fit. Doesn’t seem like a solid cut or nicely tailored swimsuit if it doesn’t fit. Customer Service experience is through email communication only, which is not focused on a positive customer care experience. If swimsuit does not fit, they will tell you to take to an alterations service or return for store credit only. Shopping for anything shouldn’t be this challenging, nor should a return, especially if the customer isn’t happy. A long time ago, I worked at a high end retailer, and their policy was that the customer is always right. They worked with the customer to ensure an over positive customer care experience from beginning to end. I realize Baiia is not a large retailer, however, it might be good practice if they consider their return policy, lack of customer service communications options.
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