baiia.com.au

4.3
4.3 Based on 495 reviews

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Asdi824
Nice swimsuit, terrible customer service

Firstly, I acknowledge the quality of the swimsuit material is great, and these swimsuits are sure to suit some people perfectly.Unfortunately, the ($270) swimsuit didn't provide enough boob coverage and support for me to feel comfortable, so I contacted the seller to arrange a return. This is where things started to go south. The seller invoked an imaginary clause in Australian consumer law that dictates swimwear cannot be returned for a refund, while simultaneously requesting that I return the goods in saleable condition. I was offered a store credit. The seller has no physical stores, so customers aren't able to try things on. That's why nearly every other online retailer that cares about customer experience offers no-questions-asked refunds. On that note, if you're looking for EXTRAORDINARY swimwear and customer service, head over to Une Piece. The styles and quality are far superior to Baiia AND they're cheaper.

1
Date of experience: Sep 26, 2022

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